Before you read below, check your device is not muted on your remote control, if you are using a keyboard press f8 to UN-mute.

CONFLUENCE SKIN

1. Open Kodi > play any TV Show or Movie

2. Click VOLUME ICON bottom right > make sure the top volume is fully over to the right, then move the VOLUME AMPLIFICATION to whatever suits your needs and click, SET AS DEFAULT FOR ALL MEDIA, click YES.

ESTUARY SKIN

1. Open Kodi > play any TV Show or Movie

2. Click SETTINGS ICON bottom right, select AUDIO AND SUBTITLE SETTINGS

3. Make sure the top volume is fully over to the right, then move the VOLUME AMPLIFICATION to whatever suits your needs and click, SET AS DEFAULT FOR ALL MEDIA, click YES

If you are still having problems, if your device is connected using a HDMI cable, unplug the cable at both ends and plug it in again